Shipping, Return and Refunds

We ship only to Australia. Most orders are dispatched Tuesday, Wednesday and Thursday from orders received prior to these days.

All orders are tracked using Australia Post services – Express Post within Australia and
Standard International for other countries.

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We strive to ship orders immediately – normally within 2 – 3 business days of processing an order. Unforeseen circumstances may mean that this time is longer, but we pride ourselves in prompt service.

If questions are necessary prior to product purchase, we welcome contact to discuss and explain; Email is the first preferred form of contact for questions, however phone calls are welcome.

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We honour a 90 day guarantee on most product (except Personal Pendants) presented on this website, excluding shipping and handling, provided the product is returned in an undamaged, saleable condition.

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For return address please telephone the number below. Your item must be carefully packed in padding via Registered Post or Expess Post where a signature required, together with a copy of the original invoice and a note giving the reason for the refund request.